Privacy Policy | Eleos Electric

Eleos Electric ("Eleos Electric," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use it, and the choices you have. It applies to eleoselectric.com, our forms, our phone calls, and our SMS/text-messaging program.

By using our website or providing your information, you agree to the practices described below.

1. Who We Are

Eleos Electric · CSLB #1009044
Physical: 930 Shiloh Rd, Bldg 41, Suite C, Windsor, CA 95492
Mailing: P.O. Box 1079, Windsor, CA 95492
Phone: 707-837-6722

2. Information We Collect

We collect information you give us directly when you:

Submit our estimate request or contact form (name, phone number, email, service description)
Call or text us (phone number, message content)
Schedule or receive service (address, project details, payment information)

We also automatically collect limited technical information when you visit our website, such as IP address, browser type, pages viewed, and referring URL. This is used for site analytics and security.

3. How We Use Your Information

To respond to your estimate, service, or scheduling request
To send appointment confirmations, service updates, and follow-up messages (including by SMS, with your consent — see Section 5)
To provide and bill for the electrical services you've requested
To improve our website and services
To comply with legal, regulatory, and tax obligations

4. How We Share Your Information

We do not sell or rent your personal information. We share your information only as needed to:

Run our business (e.g., scheduling software, payment processors, accounting services) under confidentiality obligations
Comply with law, court order, or law enforcement request
Protect our rights, our customers, or the public

5. SMS Messaging Program (TCPA & CTIA Disclosures)

If you opt in by checking the SMS consent box on our forms, by texting our number, or by giving verbal consent, you agree to receive text messages from Eleos Electric.

What you'll receive

Transactional and informational messages such as appointment confirmations, on-the-way alerts, estimate updates, scheduling changes, follow-ups, and occasional service-related promotions.

Message frequency

Message frequency varies based on your project and interaction with us. You will not receive more than is reasonably necessary to service your request.

Cost

Message and data rates may apply. Eleos Electric does not charge you to receive these messages, but your wireless carrier may.

How to opt out

You can cancel SMS messages from us at any time by replying STOP to any message. We will send a single confirmation that you have been unsubscribed, and you will receive no further SMS messages from us unless you opt back in.

How to get help

Reply HELP to any message for assistance, or contact us at 707-837-6722.

Carriers

Supported carriers include AT&T, Verizon, T-Mobile, Sprint, and most U.S. wireless carriers. Carriers are not liable for delayed or undelivered messages.

No sharing of mobile data

Mobile information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes. Phone numbers collected for SMS communication will not be sold, rented, or shared with any third party for marketing. Information may be shared with subcontracted service providers solely to operate the messaging program (e.g., the platform that delivers the messages), and those providers are contractually bound to use that information only for that purpose.

Eligibility

By opting in, you confirm you are at least 18 years old (or have your parent/guardian's permission) and that you are the account holder of the mobile number provided, or have permission from the account holder.

6. Cookies and Analytics

Our website uses cookies and similar technologies to remember preferences, measure traffic, and improve performance. You can disable cookies in your browser, but parts of the site may not work as expected.

7. Data Retention

We keep customer records for as long as needed to provide service and to satisfy our legal, accounting, and warranty obligations. SMS opt-in records and message logs are retained for the period required by applicable law and our messaging-platform provider.

8. Your Rights

You may request to:

Access the personal information we hold about you
Correct or update your information
Ask us to delete your information (subject to legal/accounting retention)
Opt out of marketing communications, including SMS (reply STOP) and email (use the unsubscribe link)

California residents have additional rights under the California Consumer Privacy Act (CCPA/CPRA). To exercise any of these rights, call us at 707-837-6722 or write to the address in Section 1.

9. Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect information from them.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect the information we hold. No system is perfectly secure, but we work to keep your information safe.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Effective" date at the top of the page will reflect the latest revision. Continued use of our site or services after changes are posted means you accept the updated policy.

12. Contact Us

Questions about this Privacy Policy or our SMS program?

Eleos Electric
930 Shiloh Rd, Bldg 41, Suite C, Windsor, CA 95492
P.O. Box 1079, Windsor, CA 95492
Phone: 707-837-6722

See also our Terms & Conditions, including Section 7 (Mobile Messaging Terms).